Monday, March 23, 2015

Facebook Fans Enjoy Random Acts of Kindness Giveaway

Ferndale, Michigan – Credit Union ONE recently held their annual Random Acts of Kindness Giveaway for their Facebook fans. 

“Random Acts of Kindness” was a promotion for fans of Credit Union ONE to randomly be selected to win one of ten gift cards ranging in value from $15 to $100. The promotion began on March 2nd and ran through March 13th, with two drawings being held during that time.

“Engaging fans on our site and giving fans an opportunity to win something totally random were the goals for the promotion this year,” said Neetu Singh, Vice President of Marketing for Credit Union ONE. “This has been a successful promotion over the past three years.  Our fans truly appreciate the giving spirit of Credit Union ONE, which provides goodwill to the organization.”

Marketing initiatives included email, in-branch, website and Facebook promotions.

 Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 120,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Credit Union ONE enhances member notification system

Ferndale, MI - As part of their continuing efforts to bring the best technology and service to their members, Credit Union ONE has upgraded their Fraud Detection and Notification System.
 
The Fraud Detection and Notification System has been in place for Credit Union ONE members for a long time, and is provided at no cost to members.

The new system provides more immediate attention to notify members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help members review transactions and confirm their spending activity on their debit cards.

The Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week for members needing assistance from a live agent.

Suspicious transactions identified as fraudulent are transferred to the member support team at Card Member Security to help members take the necessary precautions to protect their cards and related accounts. If the recent activity is legitimate, members are able to close the case with the phone attendant using their touch-tone phone.

Credit Union ONE, headquartered in Ferndale Michigan for over seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 120,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

 

Wednesday, February 25, 2015

Good Shepherd Credit Union announces merger plans with Credit Union ONE


Ferndale, Michigan – The $93 million Good Shepherd Credit Union (GSCU) headquartered in Lincoln Park, Michigan plans to merge into $860 million Ferndale based Credit Union ONE (CUONE) pending approval by the GSCU membership.  The membership vote is scheduled for March 25, 2015.  If approved, the merger would be effective June 30, 2015. 

GSCU formed in 1957 has approximately 8,300 members and two branches in Lincoln Park and Woodhaven Michigan.  GSCU’s field of membership includes individuals who live, work, worship, or are educated in Wayne and Monroe Counties.  Credit Union ONE was organized in 1938 and has approximately 120,000 members who are served by eighteen branches throughout Metropolitan Detroit, Grand Rapids, and Traverse City.  

Despite its sound financial footings and fifty-eight year successful track record, the GSCU Board of Directors decided it was in the best interests of its membership to seek a merger partner. After a thorough due diligence process the GSCU Board determined that a merger with CUONE was the best solution for GSCU members and employees.  Key factors in this decision were CUONE’s strong financial position, and its ability to deliver a high quality, full service member experience through a comprehensive delivery system. 

Lisa Cook, CEO of Good Shepherd Credit Union said, “Our Board recognized that we have a shared commitment and mission of providing great service and member financial success.  Credit Union ONE has demonstrated not only its financial strength but also its values make it the right merger partner for our organization.  Merging with Credit Union ONE will allow Good Shepherd Credit Union to provide more products and services to its members, while offering greater job opportunities for its employees.  We know this is a good decision not just in the present, but looking into the future as well.”  

“We welcome the decision of the GSCU Board to select CUONE as a merger partner,” said Gary Moody, President/CEO of Credit Union ONE. “This is a strategic partnership of two strong and well established institutions.  We recognize that when combined we are stronger and more capable of fulfilling our shared vision of financial strength, a sustainable business model, and the best service in the industry.  The members of both credit unions will benefit from this merger.” 

Credit Union ONE, headquartered in Ferndale Michigan for over seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 120,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Friday, February 20, 2015

Credit Union ONE makes strides for Walk For Warmth

Ferndale, Michigan – Credit Union ONE staff and family members walked this year in the 25th Annual Walk for Warmth which was held on Saturday, February 7, 2015 at the Great Lakes Crossing Outlets in Auburn Hills.  

The Walk for Warmth is an annual event that raises funds and promotes awareness of the emergency needs of low-income people. All funds raised benefit those who face heat-related emergencies during Michigan’s harsh winters. 

“This was the 8th year of participating in the walk for Credit Union ONE, and we are extremely pleased that our team participates each year,” said John Kozich, Vice President of Community Relations for Credit Union ONE.  Our staff is very enthusiastic about this very worthwhile cause and looks forward to it each year. 

A Heart of Bronze sponsor, Credit Union ONE contributed close to $1,000 to the Walk for Warmth, which included walker pledges and a corporate donation made on behalf of everyone that walked.

The goal this year was $180,000 for the walk, which is expected to be reached.

In 2014, over 330 families were assisted by the Oakland Livingston Human Service Agency (OLHSA) with funds from Walk for Warmth, and the need is even greater this year.  As always, 100 percent of all proceeds go back into the community.

Credit Union ONE, headquartered in Ferndale Michigan for over seventy years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 117,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Thursday, February 19, 2015

Credit Union ONE is 5-Star Rated


Ferndale, Michigan - Credit Union ONE is proud to announce it has earned BauerFinancial's 5-Star Superior rating for strength and security, proof positive that you can serve your members and perform well at the same time.

BauerFinancial, the nation’s credit union and bank rating firm, has been evaluating and rating credit unions since 1983. A 5-Star Superior rating indicates that Credit Union ONE is one of the strongest in the nation, excelling in areas of capital, loan quality, profitability and more.

"Competitive rates, low fees, and a feeling of ownership: these are the hallmarks of U.S. credit unions.  Credit unions like Credit Union ONE, take their responsibility a step further by maintaining the highest level of financial strength for their members", champions Karen L. Dorway, president of BauerFinancial.  "At all credit unions, members pool their deposits to offer loans and services to each other.  But some, like Credit Union ONE, do it in a manner that also keeps the credit union in stellar financial condition", she continued.

This year Credit Union ONE will be celebrating 77 years of member service.
  
Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 117,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org