Monday, April 21, 2014

Credit Union ONE launches new mobile banking application

Ferndale, Michigan – Credit Union ONE recently launched a Mobile Banking Application, much to the pleasure of its’ members.


“Credit Union ONE members have been long anticipating a mobile app to meet their ‘on the go need’ for account access and to make transactions,” said Chad Knott, Credit Union ONE Vice President of Digital Services.  “We are happy to be able to provide this solution and we look forward to enhancing and adding features to further meet our members evolving needs.”

One of the more notable features of the the new application is the ability for members to be able to pay bills from their phones.  No matter where a member is, as long as they have phone coverage they can pay their bills by phone.

Additional mobile application features include ability to review account balances and transaction history, make transfers between their accounts, and to find a branch, ATM or Service Center location on their phones.

Credit Union ONE set a healthy goal for itself to have 10,000 mobile users by the end of the first quarter which was exceeded and now is hovering at almost 12,000.

Additional mobile functionalities are planned for the near future.

The app can be found in the following locations: 
           

Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 110,000 members, with seventeen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.


Friday, April 4, 2014

Random Acts of Kindness appreciated by Credit Union ONE

Ferndale, Michigan – After realizing great success in the past two years, Credit Union ONE brought back their Random Acts of Kindness Giveaway for their Facebook fans. 

“Random Acts of Kindness” was a promotion for fans of Credit Union ONE to randomly be selected to win one of eleven gift cards ranging in value from $15 to $100. The promotion began on March 3rd and ran through March 17th, with three drawings being held during that time.

“Engaging fans on our site, increasing our overall fan base, and giving fans an opportunity to win something totally random were the goals for this promotion,” said Swami Seetharaman, Chief Marketing Officer of Credit Union ONE. “The past two years this promotion has been successful, but this year we were delighted to see an increase of 1,293 fans in just two weeks.  Our fans truly appreciate the giving spirit of Credit Union ONE, which provides goodwill to the organization.”

Marketing initiatives included email, in-branch, website and Facebook promotions.

Overall an increase of 1,293 Facebook fans to the site was realized, “likes” increased by 777, and fans commented over 134 times during the promotion.  The Credit Union ONE Facebook site now has over 8,000 total fans.

Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 110,000 members, with seventeen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Wednesday, March 26, 2014

Credit Union ONE’s Ernesta Tobin Selected as Five Star Wealth Manager

Ernesta Tobin, Vice President of Wealth Management
Ferndale, Michigan – Ernesta Tobin, Vice President of Wealth Management for ONE’s Financial Services, the financial planning division of Credit Union ONE, has been selected as a 2014 Five Star Wealth Manager.

This coveted award is limited to a very small percentage of the wealth managers in the Detroit area, with extensive research conducted to identify a select group of wealth managers who are exceptional in both their ability and their commitment to overall satisfaction. 

Recipients are chosen based on survey results that evaluate wealth managers on ten different criteria associated with providing quality services to clients such as credentials, experience, and assets under management among other factors.

The recipients of the award will be featured in a special section of the June issue of HOUR Detroit and the July/August issue of DBusiness. 

Ernesta Tobin has been an employee of Credit Union ONE for eighteen years. Tobin’s background includes Finance and Human Resources before entering the financial and investment services area in 2002. She has earned a Certified Financial Planning designation.

Credit Union ONE, headquartered in Ferndale Michigan for over seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 110,000 members, with seventeen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Monday, March 17, 2014

Credit Union ONE’s political advocacy efforts are rewarded

Stephen Dedene accepts 2014 Trailblazer Award
Ferndale, Michigan – Credit Union ONE was recently named the Credit Union Times 2014 Trailblazer award winner for Outstanding Political Action.

The award was due to the good works of the credit unions’ Manager of Compliance and Regulatory Affairs Stephen Dedene, resulting from his research and diligence with Michigan state lawmakers to enact ATM skimming laws.

“If you are passionate enough about an issue and you take the initiative, then good things are going to happen,” said Stephen Dedene.  “I am honored to be recognized as a Trailblazer for Credit Union ONE.”

It all started when a number of Credit Union ONE's machines had skimming devices placed on them over the course of several weeks in the summer of 2012, which resulted in losses of more than $90,000 for the credit union.  Members were reimbursed for their losses, but overall it was a loss for the credit union.

Dedene reached out to Michigan lawmakers, and through research found out that there were no Michigan state laws on ATM skimming.  From there the lawmakers took up the charge and in December 2013, Michigan Governor Rick Snyder signed the package of bills into law.

“These new laws would not have been adopted without the advocacy efforts of Stephen Dedene,” said Judi Desilets, director of public relations for Credit Union ONE.  “The passing of these bills is a victory for all credit unions, our members and individuals who use ATM’s.”

The new laws will take effect April 1, 2014.

Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 108,000 members, with seventeen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org

Wednesday, February 19, 2014

New Chief Member Experience Officer joins Credit Union ONE

Amy Ghannam
Ferndale, Michigan – Amy Ghannam recently joined Credit Union ONE as the Chief Member Experience Officer. 

Most recently serving as Senior Vice President of Retail for PNC Bank, Ghannam comes to the credit union with over fourteen years in the financial services arena.

As Chief Member Experience Officer at Credit Union ONE she will oversee Branch Operations, Financial Services and Digital Services.

Credit Union ONE, headquartered in Ferndale Michigan for seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 108,000 members, with seventeen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook.

Contact Judi Desilets, Director of Public Relations for Credit Union ONE, 248-584-5224, Judi_Desilets@cuone.org