Ferndale, MI - As part of
their continuing efforts to bring the best technology and service to their members,
Credit Union ONE has upgraded their Fraud Detection and Notification
System.
The Fraud Detection and Notification System has been in place for Credit Union ONE members for a long time, and is provided at no cost to members.
The new system provides more immediate attention to notify members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help members review transactions and confirm their spending activity on their debit cards.
The Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week for members needing assistance from a live agent.
Suspicious transactions identified as fraudulent are transferred to the member support team at Card Member Security to help members take the necessary precautions to protect their cards and related accounts. If the recent activity is legitimate, members are able to close the case with the phone attendant using their touch-tone phone.
The new system provides more immediate attention to notify members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help members review transactions and confirm their spending activity on their debit cards.
The Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week for members needing assistance from a live agent.
Suspicious transactions identified as fraudulent are transferred to the member support team at Card Member Security to help members take the necessary precautions to protect their cards and related accounts. If the recent activity is legitimate, members are able to close the case with the phone attendant using their touch-tone phone.
Credit Union ONE, headquartered in Ferndale Michigan for over seventy-five years, offers a wide array of financial services and access to over 30,000 ATM’s nationwide, serving 120,000 members, with eighteen offices in three major metropolitan areas, including Metro Detroit, Grand Rapids and Traverse City. For more information go to cuone.org or "like us" on Facebook
